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Frequently Asked Questions (FAQs)

How do General Agencies assist their clients through their GA portal?

General Agencies have full access to employee and employer accounts through their GA portal. Once an employer assigns a Broker within their account and that Broker assigns a General Agency, the employer’s account will display within the General Agency’s “Employers” tab. Once employees have created their accounts and linked to the employer, the employees will display on the “Families” tab within the blue bar at the top of the General Agency’s account, as well as in the “Families” tab located within each employer account.

The Broker will need to assign the General Agency to their employer account before the General Agency can begin assisting the client.

Brokers are not able to assign a General Agency to Individual & Family Marketplace consumers through DC Health Link. Brokers should continue to attach GAs to these consumers directly through the insurance companies.