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Frequently Asked Questions (FAQs)

What are Assisters and how will their role differ from that of brokers?

Assisters will be trained to help consumers and small business owners navigate the DC Health Link website. They focus on helping individuals and families determine their eligibility for coverage and federal tax credits, review available options, and select a plan. When a customer needs a recommendation for selecting a plan or additional expertise on small group coverage, assisters will refer customers to a broker for assistance.