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Frequently Asked Questions (FAQs)

What services will insurance brokers be able to provide DC Health Link customers?

Brokers will continue to perform the services for their clients that they do today including:

  • Providing advice and recommendations based on a client's specific needs

  • Supporting clients during the plan selection process and throughout the lifetime of their policy

  • Helping clients understand their health plan benefits including how to seek care

  • Assisting with enrollment, billing, and claims issues including appeals of denied claims

  • Serving as a liaison between the client and the carrier to help address questions or concerns that arise