Frequently Asked Questions (FAQs)

Can my broker help me with buying coverage through DC Health Link?

Yes, employers can work with brokers to enroll their employees in coverage through DC Health Link. Brokers will have to complete special training so that they can serve their clients' needs on DC Health Link. Brokers will continue to be paid by the insurance carriers, as they are today. Brokers can help employers and employees:

  • Understand plan options;

  • Complete necessary applications;

  • Ensure enrollees receive important information about their coverage including detailed benefits documents and member identification cards; and

  • Provide continued support throughout the lifetime of the policy including assisting enrollees with denied claims or service issues.