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For Assisters

Training

In-Person Assister Initial Training

These are the slide decks/handouts of the initial in-person assister training that took place on October 5, 2016 and October 6, 2016. Completion of this training is a requirement of certification. After an In-Person Assister has completed this training they should reach out to their program manager for access to the certification exam.

Recordings

Day 1 part 1 (1 hr 30 min)
Day 1 part 2 (5 hr 12 min)

Day 2 Working with Consumers (33 min)
Day 2 Health Insurance Terms and Health Insurance Literacy (31 min)
Day 2 Medicaid Enrollment and Renewals (35 min)
Day 2 QHP Enrollment and Renewals (31 min)
Day 2 Consumer Notices and Appeals (26 min)
Day 2 DC Health Link Application Overview (20 min)
Day 2 Q&A of All Material/ Summary or What We Learned (14 min)

Training Slide Decks/Handouts

  1. Agenda for participants
  2. Pre & Post Test Eligibility
  3. Setting the Stage - ACA and Health Insurance
  4. DC Health Converge Assistance Options Chart
  5. DC Health Insurance Options Chart
  6. Eligibility for Health Insurance
  7. Eligibility MAGI and Hhold Comp and Other Factors
  8. Eligibility Review Questions
  9. Household Composition Flow Chart
  10. Immigration Status Chart
  11. Benefits and Coverage
  12. Individual Responsibility
  13. Working with Consumers
  14. Health Insurance Literacy
  15. 2016 Salazar Application Claim Relief Form
  16. 2016 Salazar Renewal Claim Relief Form
  17. Medicaid Enrollment and Renewals
  18. QHP enrollment and Renewals
  19. Notices and Appeals
  20. DC Health Link Applications and Renewals- What You Can Do Online
  21. Troubleshooting Common Issues
  22. Troubleshooting Common Problems
  23. Next Steps for Assisters

In-Person Assister Recertification Training

These are the slide decks/handouts of the Assister recertification that took place on October 20, 2016. Completion of this training is a requirement of recertification. After an Assister has completed this training they should reach out to their program manager for access to the certification exam.

Recording (7 hr 16 min)

Training Slide Decks/Handouts

  1. Agenda for participants
  2. Welcome & Agenda
  3. DC HBX Setting the Stage for OE4
  4. DC Health Insurance Options Chart - FPL 2016
  5. Eligibility Activity - Case Scenarios - Small Group - Answers
  6. Immigration Status
  7. COI Attestation- Individual Assister
  8. DCHL Assistance Consent Form - English
  9. DCHL Assistance Consent Form- Spanish
  10. DCHL COI Attestation
  11. DCHL Health Insurance Attestation
  12. DCHL Privacy and Security Attestation Form
  13. Legal Framework for Assisters
  14. Working with Consumers- Review Questions
  15. Benefits Activity-Case Scenarios-Small Group
  16. Eligibility Activity - Case Scenarios - Small Group - Answers
  17. Eligibility Activity - Case Scenarios - Small Group
  18. Health Insurance Comparisons
  19. Hypotheticals with Answers
  20. Hypotheticals without Answers
  21. Individual Mandate
  22. DC HBX Communications and Outreach Strategy
  23. OEP4- Event Request Form
  24. Outreach Responsibilities DRAFT - OEP4
  25. Themed Weeks
  26. QHP & Medicaid Enrollment and Renewals (10-20-2016)
  27. Troubleshooting Common Issues
  28. Troubleshooting Common Problems
  29. What you can do DC Health Link- Apps and Renewals
  30. Jeopardy Review

DC Health Link Systems Training

This is the recording of the DC Health Link Systems Training that took place on October 25, 2016. This training reviews completing applications in DC Health Link and highlights the new functionality of the system.

Recording (1 hr 48 min)


2017 Assister Language Access Training

Play recording (18 min)

2017 Language Access Training Slides