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For Assisters

Assister Tools

Listed below are some helpful tools & guides to refer to when helping consumers determine their eligibility for coverage and federal tax credits, review available options and enroll in a plan through DC Health Link.

Assister Resource Guide

This guide provides you with the information you will need as a DC Health Link Assister. It discusses eligibility, the enrollment process for new coverage, renewals and the health coverage financial assistance programs that are available through DC Health Link. Use this guide to help consumers navigate their options, enroll in health insurance, and stay covered.

Assister Login Guide

This guide shows the steps necessary for an Assister to login to their Assister Portal (to help consumers completing assisted applications) and EnrollApp Account (to assist consumers with their unassisted applications and plan selection into a QHP).

How to Complete an Assisted Application

This guide shows all the steps from start to finish that are necessary to complete an assisted application on DC Health Link.

How to Complete an Unassisted Application

This guide shows all the steps from start to finish that are necessary to complete an unassisted application on DC Health Link.

How to Assign a Trained Expert

This guide shows how a consumer would assign a “trained expert” (Assister, CAC or Broker) to help them enroll in coverage with DC Health Link.

Assister Language Access Guide

This guide provides Assisters with the information they will need to meet the District of Columbia’s Language Access Requirements.

Language ID Poster

Used as signage informing LEP/NEP customers of their rights to obtain assistance in the language they can understand, free of charge.

Language ID Card

Used as signage informing LEP/NEP customers of their rights to obtain assistance in the language they can understand, free of charge AND for customers to point to the language they would like to receive help in.